Johnston Health recognized for Outstanding Patient Experience

Johnston Health received the Healthgrades 2018 Outstanding Patient Experience Award™. Second from left, Alicia Carroll of Healthgrades presents the award to Chuck Elliott, president and CEO of Johnston Health. At far left is Dr. Peter Charvat, chief medical officer of Johnston Health, and at right are Amber Stanley, patient experience specialist, and, far right, Ruth Marler, chief operating officer and chief nursing officer for Johnston Health. (Contributed photo)

Johnston Health has achieved the Healthgrades 2018 Outstanding Patient Experience Award. This distinction recognizes Johnston Health among the top 15 percent of hospitals nationwide, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.

“Every employee, every volunteer, every physician plays a vital role in making the patient experience outstanding,” said Chuck Elliott, CEO and president of Johnston Health. “This award truly reflects their hard work, dedication and commitment. I’m so proud of what they do every day to give our patients and families the best possible care and treatment.”

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

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